Frequently Asked Questions

Everything you need to know about our eco-friendly rolls.

Where do you ship within the UK?

We ship to all addresses across the UK, including the Highlands and Islands. Standard delivery usually takes 2-5 business days, and it's free for orders over £20.

What makes your toilet paper eco-friendly?

Our products are made from either 100% recycled paper or forest-friendly bamboo. We use no plastic packaging, and we donate 50% of our profits to help build toilets for those in need.

How does the subscription service work?

You can choose your preferred delivery frequency (every 8, 12, or 16 weeks) so you never run out. You can skip, pause, or cancel your subscription at any time through your account portal.

Is your packaging recyclable?

Yes! All our wrappers are made from paper and are fully recyclable or compostable. The cardboard boxes and cores are also 100% recyclable.

What is your return policy?

We offer a 100% money-back guarantee. If you aren't happy with your rolls, contact us within 30 days of purchase and we will arrange a full refund or exchange.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.